Privacy Policy

Introduction

The MAISON YEYA privacy policy describes the ways in which we collect, store, use and protect your personal information. By “personal information” we mean information that can be associated with a specific person and can be used to identify that person. We do not consider anonymized information to constitute personal information as it cannot be used to identify a specific person.

We collect personal information from you when you use maisonyeya.com or its related services (“Site”), including, without limitation, when you buy items or when you telephone or email our Customer Care team. By providing your personal information you expressly consent to us processing your personal information in accordance with the terms of this Privacy Policy.

We reserve the right to amend this Privacy Policy at any time by posting a revised version on this Site. The revised version will be effective at the time we post it and, following such posting, your continued use of the Site will constitute your express consent to us continuing to process your personal information in accordance with the terms of the revised Privacy Policy.

We would encourage you to check the Site regularly for the announcement of any amendments to our privacy policy.

Our privacy policy covers the following topics:

  1. our collection of your personal information
  2. our use of your personal information
  3. third party website links
  4. cookies
  5. no spam or spoof emails
  6. how you can contact us about privacy questions

Details as follows:

  1. Our collection of your personal information
    • As part of your registration on the Site, you will be asked to provide us with certain personal information, such as your name, shipping address, email address and/or telephone number and other similar information as well as some additional information about you such as your date of birth or other identifying information. Additionally, in order for us to verify your identity, we may need to request from you, valid proof of identification (e.g. in the form of a copy of your passport, resident’s visa or permit, national ID card and/or driver’s license).
    • We will collect transactional information based on your activities using the Site (such as buying items). This transactional information is used solely in relation to the transactions you undertake on the Site and for no other reasons.
    • Please note that we may use your Internet protocol (or IP) address (which is a unique number assigned to your computer server or your Internet service provider (or ISP)) to analyze user trends and improve the administration of the Site.
    • We may also collect information about your computer (for example, browser type) and navigation information (for example, the pages you visit on the Site) along with the times that you access the Site.
    • Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our Customer Care team or store results when you respond to a survey. We may also collect feedback ratings and other comments relating to your use of the Site. Where we aggregate personal information for statistical purposes, such aggregated personal information shall be anonymized.
  1. Our use of your personal information
    • We only use your personal information to provide services and customer support to you; to measure and improve our services to you; to prevent illegal activities; troubleshoot problems; collect fees; provide you with promotional emails and verify information you give us with third parties.
    • Though we make every effort to preserve your privacy, we may need to disclose your personal information to law enforcement agencies, government agencies or other third parties where we are compelled so to do by court order or similar legal procedure; where we are required to disclose your personal information to comply with law; where we are cooperating with an ongoing law enforcement investigation or where we have a good faith belief that our disclosure of your personal information is necessary to prevent physical harm or financial loss.
    • Information relating to items you are buying on the Site. This information can include details of your user ID, feedback ratings and associated comments relating to your use of the Site. Otherwise, we will only disclose your personal information to a third party with your express permission.
    • We do not sell or rent any of your personal information to third parties in the normal course of doing business and will only share your personal information with third parties in accordance with this privacy policy.
    • All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
    • By registering on the Site, you give us your express consent to receive promotional emails about our services and emails announcing changes to, and new features on, the Site.  If, at any time, you decide that you do not wish to receive any such emails, you can opt out of receiving such emails by clicking on the link at the bottom of any of the emails.
    • Additionally, we do use comments made by you about the Site for marketing purposes and by making such comments you expressly consent to our using such comments for marketing purposes.
  1. Third party website links
    • The Site may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you to read the privacy statements of each and every website you visit if you intend to provide personal information to that website. Our privacy policy applies solely to your personal information that we collect on our Site.
  1. Cookies
    • The Site uses ‘cookie’ technology (small computer files placed on your computer’s hard drive). When you go to particular website pages on the Site, the cookie identifies your browser with a unique, random number.
    • The cookies we use do not reveal any personal information about you. Cookies help us improve your experience of the Site and also help us understand which parts of the Site are the most popular. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site.
  1. No spam or spoof emails
    • We do not tolerate spam. To report Site related spam or spoof emails, please forward the email to info@maisonyeya.com.
    • You may not use our communication tools to send spam. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content.
  1. How you can contact us about privacy questions
    • If you have questions or concerns about our collection and use of your personal information, please send an email to our Customer Care team at the info@maisonyeya.com