Upon payment, this item will be dispatched for shipment within 2-7 working days. MAISON YEYA’s objective is to deliver your ordered items as fast and as accurately as possible, whether locally or internationally. This is usually achieved through our logistics partners who will provide you with further information about your package status so that you can better track your delivery.
In certain cases, based on the ordered item(s) and the destination, some items may be shipped on a DDU (Delivery Duties Unpaid) basis. This means that you will be responsible to pay any duties and taxes that may be due in the country of destination. For further information, kindly refer to our Terms and Conditions.
Items with an incorrect size will be exchanged (size exchange only) and cannot be refunded. MAISON YEYA will only reimburse/refund items that are faulty, with a manufacturing defect or that were incorrectly supplied. An item that has been worn, altered or washed or that is not in its original packaging and tags, cannot be exchanged or returned. You have 14 days from the date you received your order to exchange its size. Maison Yeya does not cover delivery fees for items subject to size exchange.Items that are returned due to a manufacturing defect or due to an incorrectly fulfilled order, have to be thoroughly inspected and checked. If, after inspection, it is decided that the returned damaged item will be replaced, then you will not be charged for any shipping charges. For further information, kindly refer to our Terms and Conditions.